Communication Systems Operator (PBX Operator)
Responsible for operating the hospital’s telephone switchboard, managing incoming and outgoing calls efficiently, and ensuring effective communication within the facility.
Patient Access Representative
Facilitates the smooth and efficient registration process for pediatric, adult, and geriatric patients. Responsibilities include collecting and verifying patient and billing information, ensuring accuracy in records, and informing patients and families about hospital policies and procedures. Exceptional customer service skills are essential to maintain positive community relations.
Patient Access Representative Lead
Performs all duties of the Patient Access Representative while also overseeing registration functions and personnel. This role requires strong leadership, effective coordination, and the ability to maintain professionalism and patience when interacting with patients, families, and the public.
Financial Counselor
Acts as a liaison between the hospital, patients, and financial entities to facilitate payment arrangements and financial planning during pre-admission and inpatient care. Engages with Admitting, the Business Office, patients, and their families to provide financial guidance and assistance.
Room Control Representative
Manages patient admissions, transfers, and discharges through the hospital’s computer system. This role requires professionalism, patience, and strong interpersonal skills to effectively interact with physicians, nurses, clinical departments, patients, and their families, ensuring smooth room assignments and transitions.