Conducts structured observation sessions to learn business processes to document, analyze and structure training products in a manner that best supports the learner, including the full range of learning styles and pace.
Develops professional, creative, engaging, and effective training content using Articulate applications, MS Office (PowerPoint, Word, Excel), and other interactive computer based learning software as may be prescribed by team leadership.
Manages student information in Northside Hospital’s Learning Management system, including class enrollments, quarterly class entry and maintenance, student class attendance, monitoring of online learning course completion, and class grades.
Establishes initial system access for the majority of systems used by Registration team members.
Acts as the communication hub for insurance plan/provider updates and process and system changes by providing communication to team members, specialized online training, and maintaining current information in shared online folders and by maintaining the Revenue Cycle website.
Conducts online learning courses, classroom training, and in-service training for Registration (Hospital, Outpatient Centers, Physician Practices), Financial Counseling, Room Control, and all functional areas of the Business Office.
Conducts post training job performance assessment and focused retraining of employees for Registration (Hospital, Physician Practices), Financial Counseling, Room Control, all functional areas of the Business Office/Physician Billing Services.
Participates in system implementations and upgrades by developing test scripts for unit testing and integrated testing and by actively participating in unit testing and integrated testing with Information Systems.