One of the wonderful things about our unit is that everyone treats each other like family. What's special about that is if one person is having a difficult day, they always have the security in knowing that there's gonna be a team member there to help them, and this includes leadership. We are there and actively involved in patient care and helping handle customer service concerns. This helps with patient experience and when the staff is happy, that means that patient care is better, patients are happier, and patient experience is better.

So here on 2 Central, we are a med-surg pulmonary unit. Most of our patients are COPD, are pneumonia patients, are asthma patients, but we do get all types of med-surg. We do have surgical patients at times. We have stroke patients. The beauty of this unit is we do have a variety of med-surg patients that we care for on a daily basis.