Patient Relations Representative, Atlanta
Employment Type: Part – Time
Job Category: Patient Relations
Shift: Day
Call Requirements: No
Weekend Requirements: Yes
Location: Atlanta, GA
Req ID: 2025-84397
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Job Details
Position Description
Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Oversees the management of financial resources used to respond to patient/family requests for assistance; provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.
Work schedule: Wednesday – Friday
Work hours: 9:00am – 5:30pm
Position Requirements
REQUIRED
- Two (2) years experience in an occupation requiring advocacy, public relations customer service or medical setting, OR and Associate’s or Bachelor’s degree in Social Science, Business Administration, Health Administration, Education or related field
- Demonstrated interpersonal, organizational and customer service skills.
- Demonstrated knowledge and skill in utilization of computer application and knowledge of word-processing programs (specifically, Microsoft Word
- and Microsoft Excel)
- Excellent written and oral communication skills.
- Demonstrated problem-solving skills
- Demonstrated ability to work independently.
- Ability to type 30 – 40 words per minute
- High School diploma
Awards & Recognitions
Excellence is what we do. We are committed to providing safe, high-quality, compassionate care for our patients. While also creating a culture where people feel appreciated, well cared for and supported in their work.
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