Our team members report that our state-of-the-art environment, work/life balance, reputation as a leader both locally and nationally, continuing education offerings, growth opportunities, and pay/benefits/pension plan are why they chose — and chose to stay with — Northside Hospital.
Contact us today to learn more about careers at Northside. Side by side, there’s nothing we can’t achieve!
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Position Description
Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Oversees the management of financial resources used to respond to patient/family requests for assistance; provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.
Work schedule: Monday – Friday, 10:00am – 6:30pm
PRIMARY DUTIES AND RESPONSIBILITIES
Position Requirements
REQUIRED
Excellence is what we do. We are committed to providing safe, high-quality, compassionate care for our patients. While also creating a culture where people feel appreciated, well cared for and supported in their work.
All job postings are Here.
All job postings are Here.
All job postings are Here.
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Northside Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,color,religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
