STAFF RN – PHYSICIAN REFERRAL

Employment Type: Full – Time
Job Category: RN-Other Specialties
Shift: Day
Location: Atlanta, GA
Req ID: 2024-61961
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Our team members report that our state-of-the-art environment, work/life balance, reputation as a leader both locally and nationally, continuing education offerings, growth opportunities, and pay/benefits/pension plan are why they chose — and chose to stay with — Northside Hospital.

Contact us today to learn more about careers at Northside.
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Job Details

Position Description

Maintains a knowledge base necessary to serve internal and external customers seeking information on a dynamic variety of medical topics and departmental processes/procedures: Including but not limited to: Oncology, Heart and Vascular, Women’s Services, A Woman’s Place, MothersFirst, Lactation, Employee/Infection Help Line, Physician Referral and Community Programs/Events.
Assists customers across the continuum of care by providing relevant and up-to-date information regarding resources/medical programs on each campus and surrounding community resources.
Utilizes critical thinking to assess caller’s health-related history and patient/caller needs to ascertain the services desired.
Assists callers in finding a physician to meet their healthcare needs.
Assists expectant parents register for classes and tours that meet their educational needs.
Seeks to improve the discharged patient’s experience through follow-up calls in which they serve as conduit for resources, including patient-to-physician follow up as needed.
Establishes and maintains positive working relationships with key internal and external customers: physicians, nurses, community support teams, patient relations, etc.
Helps identify gaps in system and community resources, working to identify potential solutions.
Documents encounters, as directed, according to standard operating procedures and policies.
Participates in the development of assessment tools, scripts, guidelines, pathways and algorithms for customers’ health care journey and resources.
Assists with the maintenance of current and accurate physician referral database.
Coordinates and implements multiple responsibilities, projects and priorities. Works independently with minimum direction. Completes work in a timely and efficient manner and ensures work is accurate.
Maintains a working knowledge of utilized software programs and demonstrates computer proficiency.
Maintains the skills of telephone etiquette, such as strong interpersonal skills, calm temperament, clarity and precision in speech, ability to listen and have exceptional telephone mannerisms with good voice modulations and tone. Provides high quality customer service, both internally and externally.
Demonstrate composure under stress, handles self in a professional manner at all times and takes personal responsibility keeping personal and organizational commitments. Responds appropriately to changing circumstances and priorities in a focused manner.

Position Requirements

REQUIRED:
1. Bachelor of Science Degree in Nursing and 4 years of clinical experience

2. OR Associate Degree in Nursing with 10 years of nursing experience

3. Excellent communication and listening skills.

4. Demonstrated assertiveness, coupled with tact and diplomacy.

5. Ability to relate well with hospital managers, physicians, and office staff.

6. Technical skill in PC based computer systems.

PREFERRED:
1. Knowledge of Northside Hospital’s medical staff and management team.

Service Area Overview

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Awards & Recognitions

Excellence is what we do. We are committed to providing safe, high-quality, compassionate care for our patients. While also creating a culture where people feel appreciated, well cared for and supported in their work.

World Best Hospital

Forbes 2023 Americas Best

Best HR Teams award

Top Rated Outlook award

Best company Outlook award

Joint Commission

American heart certificate

ASGE

Be the Match

M B S A Q I P

mission Lifeline

N A P B C

I A C

World Best Hospital

Forbes 2023 Americas Best

Best company Outlook award

Joint Commission

American heart certificate

ASGE

Be the Match

M B S A Q I P

mission Lifeline

N A P B C

I A C

Best HR Teams award

Top Rated Outlook award

Best Recruitment Advice

We’re proud to know that so many health care professionals want to join Northside. We have a reputation as an excellent place to build a great career. Our open positions are being sought after by candidates from around the world. Learn how you can stand out as a candidate.

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justine thompson
roslyn roberts
katie pfaffenberger
candace hamilton
kendall futch
spencer price
ellen reis
katie jones

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STAFF RN – PHYSICIAN REFERRAL

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STAFF RN – PHYSICIAN REFERRAL

Want the inside story?

Job Details

Let’s Spend Some Time Together

Gwinnett Acute Care RN Residency Hiring Event

Let’s Spend Some Time Together

Gwinnett and Forsyth RN Hiring Event

Let’s Spend Some Time Together

Awards & Recognitions

Best Recruitment Advice

Don’t see the job you’re looking for?

Jobs You May Like

Jobs You May Like

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Realize your TRUE potential. #DiscoverNorthside

Find out why Atlanta’s most preferred hospital is your preferred employer too.

Links

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Realize your TRUE potential.
#DiscoverNorthside