Communication Systems Operator

Employment Type: Part – Time
Job Category: Patient Access
Shift: Weekend
Call Requirements: No
Weekend Requirements: Yes
Location: Cumming, GA
Req ID: 2024-75369
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Job Details

Position Description

OCCUPATIONAL SUMMARY

Operates the telephone switchboard to relay incoming and outgoing telephone calls.

PRIMARY DUTIES AND RESPONSIBILITIES

Maintains current hospital telephone directory listings and numbers for information purposes.
Receives and screens incoming calls from outside hospital, and assists callers in making connections with desired patients.
Operates public address system to page authorized personnel, announces visiting hours, and makes other general announcements.
Monitors various hospital emergency alarm systems, and immediately notifies appropriate personnel when alarms occur.
Operates beeper system, and communicates with Security on two‑way radio system.
Acts as answering service during evenings and nights for several physicians and departments.
Performs other miscellaneous functions such as implementing “bomb threat” or “disaster” plans as necessary, and maintains door keys for emergency situations.
Performs any of the duties and responsibilities of the Information Receptionist, as required.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.

Position Requirements

REQUIRED:
1. Six (6) months prior experience as Communications Systems Operator or Call Center, Customer Service, Switchboard, Receptionist. 2. Must have ability to maintain composure during contacts with callers. 3. Must have pleasant telephone voice, and be able to work closely with other operators.

PREFERRED:
1. One (1) year hospital based experience as a Communications Systems Operator.

Service Area Overview

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Awards & Recognitions

Excellence is what we do. We are committed to providing safe, high-quality, compassionate care for our patients. While also creating a culture where people feel appreciated, well cared for and supported in their work.

2024 Americas Best

World Best Hospital

Best company Outlook award

Career Growth

Best HR Teams award

Top Rated Outlook award

Best company Outlook award

Joint Commission

American heart certificate

ASGE

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M B S A Q I P

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N A P B C

I A C

2024 Americas Best

World Best Hospital

Best company Outlook award

Joint Commission

American heart certificate

ASGE

Be the Match

M B S A Q I P

mission Lifeline

N A P B C

I A C

Career Growth

Top Rated Outlook award

Best Recruitment Advice

We’re proud to know that so many health care professionals want to join Northside. We have a reputation as an excellent place to build a great career. Our open positions are being sought after by candidates from around the world. Learn how you can stand out as a candidate.

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Communication Systems Operator

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