OCCUPATIONAL SUMMARY

Makes financial arrangements with patients and/or insurance companies to collect accounts by telephone, mail, or personal interviews.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Reviews account information from various sources (on-line data, hard copy reports, billing forms, itemized bills, etc.) To discuss account condition with payor sources.
2. Places telephone calls to appropriate insurance companies and or patients to obtain payment arrangements on outstanding accounts.
3. Rebills accounts as necessary.
4. Monitors delinquent accounts and escalates follow up activity as appropriate.
5. Reviews account information to determine accuracy of contractual adjustments to account balances.
6. Recommends Bad Debt write off of account balances as appropriate.
7. Utilizes on line system to pre-list accounts for write off.
8. Refers accounts to appropriate departments for necessary actions to be taken (i.e., financial class changes, balance transfers, electronic rebilling of accounts, etc.).
9. Answers inquiries from insurance companies regarding account condition, payment arrangements, etc.
10. Records information regarding accounts reviewed and actions taken via on line system.
11. Practices proper safety techniques in accordance with hospital and departmental policies and procedures.  Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.