Imagine a world with no Internet as we know it, no smartphones, laptops or tablets, no emails or instant messages, no universal electronic medical records, and definitely no Zoom calls.
That’s the way the world was in 1982 when Lynn Thompson joined Northside Hospital. Healthcare and nursing were very different then. Yet, one thing has remained constant – Lynn’s unwavering commitment to providing expert, compassionate care to her patients and strong empathetic support to those around her.
Lynn’s clinical expertise and uplifting spirit have enabled her to enjoy growth and deep satisfaction with her career at Northside. “I have grown so much over the 40 years here,” says Lynn. “I appreciate the leadership who took the time to encourage me to grow. That is the type of leader I strive to be. I have experienced so many different levels/positions since I started out as a Patient Care Technician while in nursing school. I then became a staff nurse, relief charge nurse, supervisor and then my current role as Clinical Manager on the Surgical Care & Trauma Unit at Northside Hospital Gwinnett.”
Patient satisfaction is a big focus for Lynn. “We provide excellent care to our patients and encourage them to be involved in their care. We also have a dedicated patient experience team that helps train all leaders in elevating the patient experience.”
Lynn knows when her team feels valued, respected and cared for, they are better equipped to provide the kind of care patients desire and deserve. She is a leader and champion of Self Care for Healthcare, a Northside Hospital employee program. Through this program, staff are encouraged to make sure they take care of themselves – physically, mentally, emotionally and spiritually.
As Lynn has grown at Northside, she is committed to helping her team do the same. “I enjoy watching and helping train our staff to grow into leaders, and I strongly encourage their development. Our unit has several nurses that started here who are now managers, service coordinators and more. We focus on teamwork and always support each other so you never feel like you are alone. It is this “work family” that keeps me here and keeps me going.”
We’re pleased to be able to recognize Lynn for all she’s done for us these past 40 years.Thank you for being a staple on the Northside team, Lynn!