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Quality of Care

From Environmental Services to the Surgical Suites, there is nothing more important to the Northside Family than the safety of our patients.

It’s why we are here, why we come to work every day. It is our mission to provide healing and comfort to our patients and to their families as well.

The sad truth is, however, that mistakes can happen – with sometimes serious consequences. That’s the reason we celebrate Health Care Quality in October. It helps all of us keep a laser focus on the importance of patient safety in every regard.

This year, Northside teams on all three campuses got a special safety incentive by hearing from renowned advocate and author Sorrel King. Her 18-month-old daughter, Josie, died in 2001 because of a series of errors made by the staff at a Baltimore hospital. Sorrel created the Josie King Foundation in the little girl’s memory and has been a relentless crusader against needless deaths resulting from medical mistakes.

It was an honor to have her here, and even though almost 20 years have passed, her pain is still evident. Her message, of course, resonates stronger than ever and the standing room only crowds at each of her talks were visibly moved.

To coincide with her visit, we’ve inaugurated our Patient Safety Hero Awards, which honor the team members who show continued dedication to error-free care.

This year, the awards went to three outstanding members of the Northside Family:

Dara Schmidt, a nurse in the Alpharetta office for Atlanta Cancer Care; Alanna Breckenridge, a pharmacist with the Transition of Care team at Northside Forsyth; and Lesley Tucker, an RN clinical supervisor from Labor and Delivery at Northside Cherokee.

Congratulations to our colleagues and thank you again to Sorrel, who made an impression none of us will soon forget.

While we realize that everyone working in health care is human and mistakes can happen, we’re redoubling our efforts to ensure that Northside keeps providing the best – and safest – care anywhere!

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